Data Policy

Hills & West has updated its Privacy Policy and Terms of Use, effective May 25, 2018. These changes were made in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR).

Hills & West are dedicated to making your life easier and worry-free. We would like to reaffirm our commitment to safeguarding the personal data of our customers, contacts, and anyone who visits our website or website affiliates.

We will continue to refine and improve our policy and practice tools to the highest standard as our brand continues to grow. To ensure the responsible collection, use, transfer, disclosure, and management of your information.

By continuing to use Hills & West on or after May 25, 2018, you acknowledge our updated Privacy Policy and agree to our updated Terms of Use.

If you have any additional questions don’t hesitate to email us aisha [@] or give us a call +61-415-166-673

If you change your mind and no longer wish to receive our emails, you can opt-out any time by contacting us directly at hello [@]

Effective date: October 2021

Hills & West operates the website and all services herewith. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.

We only use your data to provide and improve our service. By using the service, you agree to the collection and use of information in accordance with this policy.




Personal data
Personal data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage data
Usage Data is data collected automatically either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).

Cookies are small pieces of data stored on a User’s device.

Data Manager
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Manager of your data.

Data processor (or service providers)
Data processor (or service provider) means any person (other than an employee of the data controller) who processes the data on behalf of the Data Manager.
We may use the services of various service providers in order to process your data more effectively.

Data subject
Data subject is any living individual who is the subject of personal data.

The User is the individual using our service. The User corresponds to the Data Subject, who is the subject of personal data.

Information collection and use
We collect several different types of information for various purposes to provide and improve our service to you.


Types of data collected


Personal data
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal data”). Personally identifiable information may include, but is not limited to:

  • email address
  • first name and last name
  • cookies and usage data.

We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage data
We may also collect information how the service is accessed and used (“Usage data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & cookies data
We use cookies and similar tracking technologies to track the activity on our service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of cookies:

  • session cookies: session cookies operate our service
  • preference cookies: preference cookies remember your preferences and various settings
  • security cookies: security cookies for security purposes.


Use of data


We use the collected data for various purposes, to:

  • provide and maintain our service
  • notify you about changes to our service
  • allow you to participate in interactive features of our service when available and when you choose to do so
  • provide customer support
  • gather analysis or valuable information so that we can improve our service
  • monitor the usage of our service
  • detect, prevent and address technical issues
  • provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.


Retention of data


Hills & West will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.


Transfer of data


Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal data, to Australia and process it there.
Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

Hills & West will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.


Disclosure of data


Disclosure for law enforcement

Under certain circumstances, Hills & West may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


Legal requirements


Hills & West may disclose your personal data in the good faith belief that such action is necessary to:

  • comply with a legal obligation
  • protect and defend the rights or property of Hills & West
  • prevent or investigate possible wrongdoing in connection with the service
  • protect the personal safety of users of the service or the public
  • protect against legal liability.


Security of data


The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.


Your rights


Hills & West aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.In certain circumstances, you have the right to:

  • access and receive a copy of the personal data we hold about you
  • rectify any personal data held about you that is inaccurate
  • request the deletion of personal data held about you.


You have the right to data portability for the information you provide to Hills & West . You can request to obtain a copy of your personal data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.


Service providers


We may employ third party companies and individuals to facilitate our service (“Service providers”), to provide the service on our behalf, to perform service-related services or to assist us in analysing how our service is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.




We may use third-party service providers to monitor and analyse the use of our service.
Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:


Behavioural remarketing


Hills & West uses remarketing services to advertise on third party websites after you visited our service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our service.

Facebook: Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting you can opt-out here too.


Children’s privacy


Our service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.


Changes to this privacy policy


We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “effective date” at the top of this privacy policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.